Returns & Exchange
At Avake, your satisfaction is our top priority. We strive to provide high-quality products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and exchange policy to ensure a hassle-free experience.
Returns Policy:
Eligibility: Items must be returned within 7 days of purchase.
Condition: Products must be unused, in their original packaging and with all tags attached.
Proof of Purchase: Please include your receipt or order confirmation email.
How to Return:
- Initiate Return: Contact our customer service team at care@beavake.com or +91 9205060526 to initiate your return.
- Prepare Your Package: Securely pack the item(s) in the original packaging. Include your proof of purchase and a brief explanation for the return.
- Shipping: your parcel will be picked within 48 hours of the return request initiated.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchange Policy:
- If you need to exchange an item for a different size, colour or style, please contact our customer service team at care@beavake.com or +91 9205060526.
- Follow the same steps as the return process to send back your item.
- Once your return is received and inspected, we will send out the replacement item.
Non-Returnable Items:
- Gift cards
- Final sale items
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at care@beavake.com or +91 9205060526. We will arrange for a replacement or refund at no additional cost to you.
We appreciate your understanding and cooperation.
Thank you for shopping with Avake!
